Refund policy

At Traduxe Ventures LLP, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions and processes for requesting a refund.

1. Eligibility for Refunds

• 1.1 Products must be returned within 2 days from the date of delivery to be eligible for a refund.
• 1.2 Products must be in their original condition, unused, and in the original packaging.
• 1.3 Certain items, such as perishable goods, custom-made products, or clearance items, may not be eligible for refunds. These items will be clearly marked at the time of purchase.

2. Process for Returning Products

• 2.1 Contact our Customer Service team at contact@traduxe.com or +919847352744 to initiate a return. You will receive a Return Authorization Number (RAN) and detailed return instructions.
• 2.2 Pack the product securely, including all original packaging and materials, and clearly write the RAN on the outside of the package.
• 2.3 Ship the product to the address provided by our Customer Service team. The customer is responsible for return shipping costs unless the product is defective or the return is due to our error.

3. Inspection and Refund Processing

• 3.1 Once we receive the returned product, it will be inspected to ensure it meets the eligibility criteria.
• 3.2 If the return is approved, we will process your refund within 10 business days. Refunds will be issued to the original payment method used during the purchase.
• 3.3 You will receive an email confirmation once the refund has been processed.

4. Non-Refundable Items

• 4.1 Certain products are non-refundable. These include:
• Perishable goods (e.g., food, flowers, plants)
• Custom-made or personalized items
• Clearance or sale items
• Downloadable software and digital products
• 4.2 Shipping and handling charges are non-refundable, except in cases where the product is defective or the return is due to our error.

5. Defective or Damaged Products

• 5.1 If you receive a defective or damaged product, please contact us immediately at contact@traduxe.com or +919847352744
• 5.2 We will arrange for the return and inspection of the product. If the product is found to be defective or damaged, we will offer a replacement or a full refund, including any shipping costs.

6. Exchanges

• 6.1 We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

7. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Here’s a professional shipping policy you can use for your website, **ttaduxe.com**. You can modify it to fit your specific shipping procedures, products, or target market.

Shipping Policy

At traduxe.com, we are committed to providing you with exceptional service and ensuring that your orders are delivered quickly and reliably. Please review our shipping policy below for information on shipping times, costs, and procedures.

Shipping Destinations

We currently offer shipping to the following regions:

- Domestic: INDIA

- International: All Countries

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the items in your order. Shipping fees will be displayed at checkout. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

We offer the following shipping options:

- Standard Shipping: Domestic only; 10 days

- Expedited Shipping: 30 days

Order Processing Time

Orders are typically processed within 5-8 business days. You will receive a confirmation email once your order has been shipped, along with tracking information so you can monitor its progress.

**Note:** Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Time

Delivery times vary depending on your location and chosen shipping method. The following are the general estimated delivery times:

- Domestic: Minimum 10 days to Maximum 13 Days

- International: Minimum 30 Days to Maximum 45 Days

Please note that delivery times may be affected by external factors such as customs delays, weather conditions, or courier service disruptions.

Order Tracking

Once your order has shipped, we will provide you with a tracking number via email. You can track your package on our website under traduxe.com or directly through the shipping carrier's website.

Customs, Duties, and Taxes (for International Orders)

For international shipments, customs, duties, and taxes are not included in the product price or shipping cost. These charges, if applicable, are the buyer’s responsibility and must be paid upon delivery.

We recommend checking with your local customs office to understand the fees that may apply to your order.

Lost or Damaged Packages

We strive to ensure that your orders arrive safely. If your package is lost or damaged during transit, please reach out to our customer support team at +91 97784 72744 within 5 days of the delivery date. We will work with the carrier to investigate and resolve the issue as quickly as possible.

Shipping Restrictions

Certain products may be subject to shipping restrictions due to their size, weight, or destination. If an item in your order is restricted, we will notify you promptly.

Changes to this Shipping Policy

We reserve the right to update this shipping policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically for the most current information.

If you have any further questions about our shipping policy, please contact us at:

- Email: contact@traduxe.com

- Phone: +91 97784 72744

Traduxe Ventures LLP