Return policy

At Traduxe Ventures LLP, customer satisfaction is our priority. This Return Policy outlines the conditions and procedures for returning products.

1. Eligibility for Returns

• 1.1 Products must be returned within 2 days from the date of delivery to be eligible for a return.
• 1.2 Products must be in their original condition, unused, and in the original packaging.
• 1.3 Certain items, such as perishable goods, custom-made products, or clearance items, may not be eligible for returns. These items will be clearly marked at the time of purchase.

2. Return Process

• 2.1 Contact our Customer Service team at  contact@traduxe.com or +919847352744 to initiate a return. You will receive a Return Authorization Number (RAN) and detailed return instructions.
• 2.2 Pack the product securely, including all original packaging and materials, and clearly write the RAN on the outside of the package.
• 2.3 Ship the product to the address provided by our Customer Service team. The customer is responsible for return shipping costs unless the product is defective or the return is due to our error.

3. Inspection and Refund Processing

• 3.1 Once we receive the returned product, it will be inspected to ensure it meets the eligibility criteria.
• 3.2 If the return is approved, we will process your refund within 10 business days. Refunds will be issued to the original payment method used during the purchase.
• 3.3 You will receive an email confirmation once the refund has been processed.

4. Non-Returnable Items

• 4.1 Certain products are non-returnable. These include:
• Perishable goods (e.g., food, flowers, plants)
• Custom-made or personalized items
• Clearance or sale items
• Downloadable software and digital products
• 4.2 Shipping and handling charges are non-refundable, except in cases where the product is defective or the return is due to our error.

5. Defective or Damaged Products

• 5.1 If you receive a defective or damaged product, please contact us immediately at contact@traduxe.com or +919847352744 
• 5.2 We will arrange for the return and inspection of the product. If the product is found to be defective or damaged, we will offer a replacement or a full refund, including any shipping costs.

6. Exchanges

• 6.1 We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

7. Contact Information

For any questions or concerns regarding this Return Policy, please contact us at:

Traduxe Ventures LLP