Support Policy – Traduxe

Traduxe is committed to providing reliable customer and seller support to ensure a smooth marketplace experience. This Support Policy outlines how support services are provided, response expectations, limitations, and user responsibilities.

By using the Traduxe platform, you agree to the terms outlined in this policy.

1. Support Scope

Traduxe provides support for:

• Account-related issues

• Order and payment assistance

• Seller and buyer disputes

• Technical platform issues

• Return and refund guidance

• Product listing assistance

• Marketplace policy clarification

Support services are provided for both buyers and sellers using the Traduxe marketplace platform.

2. Support Channels

Users may contact Traduxe support through:

• Email support

• Website contact forms

• Live chat (if available)

• WhatsApp or phone support (if available)

Official Website: https://traduxe.com

Support Email: [email protected]

3. Support Availability

Traduxe support is generally available during standard business hours. Response times may vary depending on:

• Issue complexity

• Ticket volume

• Public holidays

• Technical maintenance periods

Traduxe aims to respond to support requests within a reasonable timeframe but does not guarantee fixed response times. (Tradeshift)

4. Customer Responsibilities

Users requesting support must:

• Provide accurate order or account information

• Cooperate with verification procedures

• Communicate respectfully with support staff

• Avoid submitting false or misleading claims

• Maintain account security and confidentiality

Failure to cooperate may delay or limit support assistance.

5. Seller Support

Traduxe may assist sellers with:

• Product listing guidance

• Order management issues

• Payment or payout concerns

• Marketplace policy compliance

• Technical troubleshooting related to seller accounts

Traduxe reserves the right to prioritize critical operational issues affecting the marketplace platform.

6. Buyer Support

Traduxe may assist buyers with:

• Order tracking assistance

• Return and refund requests

• Dispute resolution

• Payment verification

• Account access issues

Buyers are encouraged to contact sellers directly first when appropriate before escalating issues to Traduxe support.

7. Dispute Resolution

Traduxe may act as a mediator between buyers and sellers in case of disputes. Resolution decisions may depend on:

• Order history

• Proof of delivery

• Product condition evidence

• Communication records

• Marketplace policies

Traduxe reserves the right to make final decisions regarding platform-related disputes. (Fini)

8. Technical Support Limitations

Traduxe support does not guarantee:

• Continuous uninterrupted platform availability

• Immediate issue resolution

• Recovery of deleted data caused by user actions

• Support for third-party software or external services not controlled by Traduxe

Scheduled maintenance, technical upgrades, or unforeseen system failures may temporarily affect platform functionality.

9. Prohibited Conduct

Users must not:

• Abuse or threaten support staff

• Submit fraudulent complaints

• Attempt unauthorized access to accounts or systems

• Misuse support channels for spam or promotions

Violations may result in account suspension or permanent restriction from the platform. (Tradeshift)

10. Communication Policy

Traduxe may contact users regarding:

• Account verification

• Order updates

• Security alerts

• Policy changes

• Support ticket responses

Users are responsible for maintaining valid and accessible contact information.

11. Escalation Process

If a support issue is not resolved satisfactorily, users may request escalation for further review. Escalated cases may require additional verification and review time.

Traduxe reserves the right to close tickets that:

• Lack sufficient information

• Contain abusive language

• Duplicate existing requests

• Violate marketplace policies

12. Limitation of Liability

Traduxe provides support services on a reasonable-effort basis and shall not be liable for:

• Business losses

• Indirect or consequential damages

• Delays caused by third-party providers

• User-side technical issues

• Force majeure events

13. Policy Updates

Traduxe may modify this Support Policy at any time without prior notice. Continued use of the platform after updates constitutes acceptance of the revised policy. (Tradeshift)

14. Contact Information

For support assistance, please contact:

Traduxe Support
Website: https://traduxe.com
Email: [email protected]

Last Updated: May 1, 2026