Refund Policy

Refund Policy – Traduxe Ventures LLP

At Traduxe Ventures LLP, we aim to provide a smooth and reliable shopping experience. This Refund Policy outlines the conditions under which refunds, returns, or replacements may be processed.

1. Eligibility for Return / Refund

You may request a return or refund if:

• The product is damaged, defective, or incorrect

• The product is significantly different from its description

• The request is made within the specified return period

Products must be unused, in original condition, and with all packaging intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged products (not due to delivery issues)

• Products without original packaging

• Perishable or customized items

• Items marked as “Non-returnable”

3. Return Process

• Submit a return request through your account or contact support

• Provide order details and proof (images/videos if required)

• Once approved, follow the instructions for pickup or return shipping

4. Refund Process

• After the returned item is received and inspected, refunds will be processed

• Refunds will be issued to the original payment method

• In case of Cash on Delivery (COD), refunds may be processed to your bank account or wallet

5. Refund Timeline

• Inspection & approval: 2–5 business days

• Refund processing: 5–10 business days (depending on payment provider)

6. Replacement Policy

If eligible, you may choose a replacement instead of a refund, subject to product availability.

7. Shipping Charges

• Shipping charges may be non-refundable unless the return is due to our error or a defective product

• Return shipping costs may be covered depending on the case

8. Cancellation Policy

Orders can be canceled before they are shipped. Once shipped, cancellation may not be possible.

9. Vendor Responsibility (Marketplace Model)

Traduxe Ventures LLP operates as a marketplace where third-party vendors sell products.

Vendors are responsible for product quality, and refunds may be subject to vendor approval in certain cases.

10. Fraud Prevention

We reserve the right to reject refund requests in cases of abuse, suspicious activity, or policy violations.

11. Contact Support

For any refund or return-related queries, please contact us through our official website support channel.